Privacy Policy

Last updated: 21 October 2026

1. About this policy

This Privacy Policy is issued by The Armory Pty Ltd (ABN 16 689 408 339) ("we", "us", "our"). We publish Foodservice REP at www.foodservicerep.com.au, the ExtraBite e-newsletter and the FoodRadio podcast.

This policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, newsletters, podcasts, social channels, events and any forms you complete with us.

2. Information we collect

2.1 Information you provide

  • Name

  • Email address

  • Phone number

  • Business or venue name

  • Venue type

  • Job title or position

  • State or region

  • Enquiry details

  • Subscription and marketing preferences

  • Account information (if applicable)

2.2 Information collected automatically

  • IP address

  • Browser and device information

  • Pages visited and usage patterns

  • Cookies, analytics and advertising data

2.3 Information from third parties

We may receive information from analytics and advertising platforms, CRM and marketing tools, and other integrated services.

We do not ask for sensitive information (such as health, religious or political information) and ask that you don't provide it.

Where practicable, you can browse our website without identifying yourself. However, we need your contact details to send you newsletters, downloads or other content you request.

3. How we collect and hold information

We collect personal information when you complete a form on our website, subscribe to a newsletter, register for a download, enter a competition, attend an event, or contact us. We also collect information automatically through cookies and similar technologies.

We hold personal information electronically on secure cloud platforms, including Squarespace (website and forms) and Mailchimp (email newsletters).

4. How we use your information

We use personal information to:

  • Send you newsletters, downloads and other content you request

  • Respond to enquiries

  • Provide information about products and services in the foodservice industry

  • Send marketing communications, where you have agreed or where the law otherwise permits

  • Report to sponsors on the performance of sponsored campaigns (see section 5)

  • Analyse visitor behaviour and improve our website

  • Measure and target our advertising

  • Meet our legal and regulatory obligations

5. Sponsored content and lead generation

Some of our content, such as recipe booklets, guides and competitions, is produced with or sponsored by foodservice suppliers and brands. The registration form for sponsored content will always name the sponsor.

When you register for sponsored content, we share the details you provide on that form with the named sponsor so it can measure the campaign. The sponsor will only use your details to send you marketing if you have ticked the box agreeing to hear from them.

We only share your details with the sponsor named on the form you complete. Once received, the sponsor handles your information under its own privacy policy, which we encourage you to read. To stop marketing from a sponsor, use the unsubscribe link in its emails or contact the sponsor directly.

6. Disclosure of information

We may disclose personal information to:

  • Our staff, on a need-to-know basis

  • Service providers who help us run our business, such as website hosting, email, analytics and IT providers, who are required to keep your information confidential

  • Sponsors, as described in section 5

  • Advertising and analytics platforms, through cookies and tracking tools (see section 9)

  • Regulators, courts or law enforcement, where required or authorised by law

We do not sell or rent your personal information to data brokers or to unrelated third parties.

7. Overseas disclosure

Some of our service providers store or process personal information outside Australia. This includes providers based in the United States, such as Squarespace, Google, Meta and Mailchimp. These providers may also use data centres in other countries.

We take reasonable steps to ensure overseas recipients handle your personal information in a way that is consistent with the APPs.

8. Direct marketing

We only send marketing emails where you have agreed to receive them or where the law otherwise permits. Every marketing email we send identifies us and includes an unsubscribe link.

You can opt out at any time by using the unsubscribe link or contacting us (see section 16). We will action your request within 5 business days. Unsubscribing from our communications does not unsubscribe you from a sponsor's communications; see section 5.

9. Cookies and tracking

We use cookies and similar technologies for analytics, performance, security and advertising. These include Google Analytics, Meta Pixel, Google Ads. These tools may send information about your visit to the providers, including Google and Meta, which may use it to measure and target advertising.

You can disable cookies in your browser settings, opt out of Google Analytics using Google's browser add-on, and manage ad preferences in your Google and Meta account settings. Some parts of the website may not work properly if cookies are disabled.

10. Data retention

We keep personal information only for as long as it is reasonably needed for business, legal or operational purposes.

  • Enquiry and contact form submissions: up to 24 months

  • Customer or business communications: up to 7 years, to meet record-keeping requirements

  • Marketing data (email lists, CRM records): until you unsubscribe or ask us to delete it

  • Website analytics data: typically 26 to 38 months, depending on the tool

When personal information is no longer needed, we take reasonable steps to destroy it securely or permanently de-identify it.

11. Data security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include using reputable cloud providers, restricting access to staff who need it, and using password-protected accounts.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

12. Access and correction

You can ask to access, or correct, the personal information we hold about you at any time by contacting us (see section 16). We will respond within a reasonable time, usually within 30 days, and won't charge you for making a request.

In limited circumstances the law allows us to refuse access. If we do, we will explain why in writing and tell you how to complain.

13. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer in writing (see section 16) with details of your complaint.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If it is more complex, we will let you know how long it is likely to take.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

14. Children's privacy

Our services are directed at foodservice professionals and are not intended for people under 16. We do not knowingly collect personal information from children.

15. Third-party links

Our website contains links to other websites, including sponsor websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

16. Contact us

Privacy Officer
The Armory Pty Ltd
Email: comms@thearmory.com.au
Phone: (02) 9954 4300
Post: Level 25, 100 Mount Street, North Sydney NSW 2060

17. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date it was last updated.