Privacy Policy

Last updated: 19 March 2026

1. Introduction

Food Service Rep (“we”, “us”, “our”) operates www.foodservicerep.com.au (“Website”).
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Business name

  • Job title

  • Enquiry details

  • Account information (if applicable)

2.2 Automatically Collected Information

  • IP address

  • Browser/device information

  • Pages visited

  • Usage patterns

  • Cookies and analytics data

2.3 Third‑Party Data

We may receive information via:

  • Analytics platforms

  • CRM or marketing tools

  • Integrations with third‑party services

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries

  • Provide product or service information

  • Improve website performance

  • Send marketing communications (opt‑out anytime)

  • Analyse visitor behaviour

  • Meet regulatory obligations

4. Disclosure of Information

We may share information with:

  • Internal team members

  • IT, hosting, or analytics service providers

  • Marketing partners

  • Regulatory or legal authorities if required

We do not sell personal information.

5. Data Retention

We retain personal information only for as long as it is reasonably required for business, legal, or operational purposes.

5.1 Retention Periods

  • Enquiry and contact form submissions: up to 24 months

  • Customer or business communications: up to 7 years to comply with record‑keeping requirements

  • Marketing data (email lists, CRM records): until you unsubscribe or request deletion

  • Website analytics data: typically 26–38 months depending on the analytics tool

5.2 Destruction & Anonymisation

When personal information is no longer required, we will take reasonable steps to:

  • Destroy it securely; or

  • Permanently de‑identify it so it can no longer be linked to an individual.

6. Data Storage & Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

7. Access & Correction

You may request access to, or correction of, your personal information anytime by contacting us.

8. Cookies & Tracking

We use cookies to support analytics, performance, security, and marketing features.

You may disable cookies via browser settings.

9. Third‑Party Links

We are not responsible for the privacy practices of third‑party websites linked from our Website.

10. Children’s Privacy

Our services are not directed to individuals under 16.

11. Contact Us

Food Service Rep
Website: www.foodservicerep.com.au
Email: comms@ thearmory.com.au
Phone: (02) 9954 4300
Address: L25, 100 Mount St, North Sydney 2060

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be published on this page.